Public Relations Articles

Customer Relations Manual for Mobile Car Washes and Auto Detailers

Are you in the mobile car wash business? If not, you should be. A mobile car wash can help your current business immensely, as it caters to all types of customers and potential clientele. If you are wise, chances are either you or someone in your family is in the mobile car wash business. But are you getting out as much as you should from the business? You will need a customer relations manual to insure you are indeed, covering all your basis.

Customer relations in the mobile car wash business and auto detailing industry is a key to strong referrals and increased business per stop. I have written a customer relations manual for a mobile car wash and auto detailing. Of course our business will be run some what different than your business model so you will need to write your own. Below is an outline for our customer relation operation manual; I suggest you take this outline and slightly modify it to fit your small business and then write two-three paragraphs for each item. You will be glad you did and it will assist you in making more money, cleaning more cars and SUVs per stop and make your business the "Talk of the Town."

CUSTOMER RELATIONS

I. SATISFACTION GUARANTEE

A. Free Wash

B. Money Back

C. Rain Checks

D. Rain Insurance Fee

E. You Are A Business Expense

II. TELL A FRIEND

A. Referral Bonuses

1. Discounts

2. Free Wash

3. Customer Award

B. Ask For Referrals

C. Thank Customers

III. WE LOVE OUR CUSTOMERS

A. Advertise It

B. Live It

C. Say It

D. Start A Program

IV. TESTIMONIALS

A. Offer Free Detail For Best Testimonial

B. Print It On Flyer

C. In Newspaper

D. Radio Show

E. Etc.

V. SECRETARIES/MOTHERS/VALENTINES DAY

A. Free Washes

B. Roses

C. Discounts

D. Etc.

VI. CUSTOMER REALLY IS RIGHT

A. Handling Complaints

B. Fix It

C. Removing Customer

D. Bad Checks

VII. NO MONEY

A. Write Check

B. Credit Card

C. Pay Next Week

D. Free-Bee's

VIII. DAMAGE CLAIMS

A. Pay Promptly

B. Admit Guilt

C. Deny And Pay Anyway

D. Apologize

E. Irate Customers

F. Franchisor's Help

G. Slip And Fall Professionals

IX. PROPERTY OWNERS/MANAGERS

A. Free Car Washes

B. Fax Insurance

C. Politeness

D. Customers, Tenants, Help

E. Refer New Tenants

F. Hard Nose Managers

F. Polite Threats

H. Recommendations From Chamber

I. Self Contained Water - Water Theft

J. Condominiums

K. Apartments

L. Complexes

M. Large Corporations

X. OVERSPRAY, NOISE, BLOCKING

A. Free Wash

B. Apologize

XI. EXTRA MILE

A. Tires

B. Free Services

C. Squeezing Them In

D. Removing Scratches

XII. NETWORKING

A. Refer Customers To Each Other

B. Ask What They Need

XIII. CUSTOMER OF THE WEEK

A. Program

B. Certificates

C. Free Washes

XIV. RESPECT FOR NON-CUSTOMERS

A. Parking Lot Solicitations

B. Office Visits (Excuses)

C. Regulars (Time)

D. Future Customers

XV. FRIENDLINESS

A. Waving

B. Honking

C. Thumbs Up

D. Grocery Stores

XVI. TYPES OF CUSTOMERS

A. Aviation

B. Marine

C. Fleet

D. Corporations

E. Mom's

F. Hobbyists

G. Working People

H. Property Managers

I. Heavy Equipment

J. Etc.

"Lance Winslow" - If you have innovative thoughts and unique perspectives, come think with Lance; www.WorldThinkTank.net/wttbbs

Other Article Sites

findabook.com  moneycd.info  a-mortgage.info   about-lemon-laws.info  aboutstudentloans.info
all-about-publishing.info  auctions-articles.info  bestcollege-university.com  bestispconnection.com
biblefolder.com  blogger-website.com  books-used.info  brokers-guide.info  buywindows.info  cable-dsl.info
career-miner.com  carpel-tunnel.info  cashinaflash.info  cashloanreviews.info  casinobell.com  chat-house.info
clearmycredit.info  collegeloantips.info  crones.info  depression-articles.info   dirnic.net  dishguides.info
divers-below.com  expodog.info   financewizz.com  fire-insurance.info  getgood.info  handleit.net   it-idea.info
health-supplies.info  hosting-right.com  insidealert.com  insurance-facts.info  jobs-employment.info
justgood.info  lookgold.net   lowcost-travel.info  money-source.info  myhostzone.info  numisblog.com
peoplesearchfinder.info  pr-articles.info  realeas.com   refinancing-guides.info  spyware-remove.info
telelot.info  the-law.info   toppaid.info  travel-deals.info  travelcorrect.com  wedding-guide-site.com
your-blog.info  your-credit.info

MORE ARTICLES:

Top Image Systems and ARX Sign Worldwide Technology OEM and Sales Alliance to Better Serve Joint Customers
Integration delivers superior information management solution, improved internal controls and enhanced compliance with regional and industry-specific regulations.

The Importance of Communicating with Customers
You might think that the title of this article is a given; that it should go without saying. But you would be wrong.

Vocus Launches Next Generation of On-Demand Software for Public Relations Management
Vocus Spring '07 is the industry's most advanced PR platform with over 100 new features and enhancements.

Articles are the quickest way to your customers wallet
One way of promoting your website and product can be achieved for free. As an additional bonus, this ?free? method can boost your sites and sales, doubling and even tripling your income.

What Does the Public Relations Client REALLY Want, and Why?
It's not unusual for clients of service providers to insist that their budget dollars be quickly applied to a variety of flashy tactics. Yet, when pressed, many acknowledge that what they REALLY want for their money is visible, end-game change.

Airfoil Public Relations Promotes Kushner and Parry to Senior Vice President, Partner
Airfoil Public Relations, experts in public relations and marketing communications for both leading and emerging companies, is pleased to announce the promotions of Eric Kushner and Tracey Parry to senior vice presidents of their respective practice areas. In addition, both have been made agency partners.

Bargains Delivered Reaches Out to Customers Beyond the Traditional Means to Celebrate Their Third Birthday
To celebrate its third birthday, Bargains Delivered makes sure their customers can find them everywhere online, including all the big social networking sites. Bargains Delivered customers have access to a huge selection of brand names, brand new, at prices well below retail. The hottest items on the market this summer are high quality floating pool loungers and hammocks.

Guidant Financial Group Hires Katie Lawrence as Public Relations Specialist
Guidant Financial Group, the nation's leading retirement account facilitator, announced the addition of Katie Lawrence as public relations specialist. Lawrence's responsibilities include media relations, serving as the company's primary media relations contact and research and management of media contacts, investment clubs and similar, nationwide groups that could actively promote Guidant.

Goody's Asks Customers to Do a Good Deed for Those in Need
Clean out your closet between April 17 and 22 and enjoy a reward from Goody's Family Clothing. During this "Good Deeds Sale," customers who donate a clean, gently-used article of clothing at any Goody's store will receive a coupon for 30 percent off the purchase of one new item, with minimal exclusions. One coupon will be given per item donated (up to three per customer per visit). Donated apparel will be given to a deserving local charity in each Goody's community.

QAD Honors Customer Achievements at QAD Explore 2008 : QAD Customers Receive Special Recognition at Annual Customer Conference
QAD, Inc (Nasdaq: QADI), a leading provider of enterprise software and services for global manufacturers, announced today that it has honored a number of customer attendees at its annual QAD Explore customer conference in Orlando, Florida. QAD customers in the automotive, consumer, food & beverage, high-tech, industrial and life sciences industries received awards for their vision and innovation with QAD Enterprise Applications.

Marketing With RSS Feeds - Creating A Direct Link To Your Customers
What?s an RSS feed?

Count5 Closes 4 Customers in Q3
Count5's message continues to gain momentum.

Be Creative To Attract Swarm Of New Customers
No one ever starts a business not to make money. Every one hopes that their business will start off well, and will continue to do well. Most successful businessmen and women get there by tried and tested ways of working hard and long hours. None of businesses survived without acquiring new customers. None of the businesses became better than their competitors without converting a customer a willing and happy customer.

Brother Copier Provides Excellent Quality Work for its Customers
It doesn?t matter if you are working in an office or at home, when you have documents that need to be copied you want a copier that you can rely on. While there are many different types of copiers that can deliver good quality print work the Brother Copier is considered to be one of the best copiers that you can buy.Since the very beginning of the company?s history the Brother Group has offered high quality products for its customers. In this regard all of the different varieties of the Brother Copier stand firm in this path. Now if you want to select a suitable copier for your company you need to have a clear idea of what type of tasks you will need from this copier.This information can help you to select the Brother Copier that will give ...